Related Links- Glossary of ADR terms
Downloads- Your Guide to Dispute Resolution [DOC 616KB]- Your Guide to Dispute Resolution [PDF 1.4MB]
Foreword from the Attorney-General
1.1 What is this guide about?1.2 What is the aim of this guide?1.3 What is 'ADR'?
2.1 What is a dispute?2.2 Ways to manage and resolve your dispute2.3 Why choose ADR?2.4 What are the National Principles for Resolving Disputes?
3.1 Prevention3.2 Negotiation3.3 Mediation3.4 Conciliation3.5 Neutral evaluation3.6 Ombudsman3.7 Arbitration3.8 Courts and tribunals: litigation
4.1 Preparing for ADR4.2 Questions to ask your ADR practitioner4.3 Support in dispute resolution4.4 Your role in ADR4.5 Confidentiality in ADR4.6 ADR standards4.7 How to give feedback about your ADR practitioner
5.1 Final tips