Your Guide to Dispute Resolution

Contents

Foreword

Foreword from the Attorney-General

Introduction

1.1 What is this guide about?
1.2 What is the aim of this guide?
1.3 What is 'ADR'?

Disputes and ways of resolving them

2.1 What is a dispute?
2.2 Ways to manage and resolve your dispute
2.3 Why choose ADR?
2.4 What are the National Principles for Resolving Disputes?

Dispute resolution process

3.1 Prevention
3.2 Negotiation
3.3 Mediation
3.4 Conciliation
3.5 Neutral evaluation
3.6 Ombudsman
3.7 Arbitration
3.8 Courts and tribunals: litigation

Suggestions to help you when resolving disputes

4.1 Preparing for ADR
4.2 Questions to ask your ADR practitioner
4.3 Support in dispute resolution
4.4 Your role in ADR
4.5 Confidentiality in ADR
4.6 ADR standards
4.7 How to give feedback about your ADR practitioner

Some final tips

5.1 Final tips